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Case Studies

Selected Work

Case studies from enterprise software, design systems, fintech, and consumer products.

Enterprise / Cisco

Redesigning Cisco Network Analysis Tool

Rethinking the WAE Collector experience to eliminate user friction and prevent competitive losses for ISP customers

3
Core friction points resolved
3×
Wireframe options evaluated
Design Lead20-day discovery + design sprint
Redesigning Cisco Network Analysis Tool
Enterprise / Cisco

Onboarding Routers in Network Manager

Reducing friction in a tedious enterprise workflow — cutting required CSV fields from 32 to 8 and redesigning the full device onboarding experience for ISPs

32→8
CSV fields required
5
Onboarding flows redesigned
UX Designer — Device Inventory & Automation2 dedicated release cycles
Onboarding Routers in Network Manager
Enterprise / Internal Tools

Designing Workbench for Tech Support

Redesigning the case management experience for Juniper Networks TAC engineers to reduce average resolution time from 3+ hours

3+hrs
Average case resolution time targeted
4
Critical Success Factors defined
UX Designer & ResearcherEnd-to-end: research through tested prototype
Designing Workbench for Tech Support
Consumer / Mobile

Smart Remote App for TV Set-top Box

Designing a second-screen mobile experience to revitalise Set-top box engagement against streaming competition in India

10
Core tasks evaluated
5
UCD phases completed
UX DesignerUser-Centered Design — 5 phases
Smart Remote App for TV Set-top Box
IoT / Retail Analytics

IoT-Based Visitor Tracking Application

A Google Analytics-style dashboard for physical retail — tracking customer movement, dwell time, and behaviour to improve in-store experience

4
Dashboard views designed
8+
Behavioural signals tracked
UX Designer (Concept Project)Concept & design exploration
IoT-Based Visitor Tracking Application